© 2002 ~ Condor Systems Inc ~ 905 854-4000

Windows Support ~ Unlocking Users

If a user becomes locked (system not responding) ...

before trying to unlock a user - record exactly what the user was doing before the lock

check another user to see if it is just the one line or more than one line that is not responding

if there is more than one line not responding call support

hold the control key down (CTRL) and press the letter Q - then press return to see if you get a response

if the previous command had no effect ... hold the control key down (CTRL) and press the letter C - then press return

if the above steps were unsuccessful then do the following

Use this with extreme caution as you may lose data!

Click Start ~ Programs ~ UniData ~ UDT PV

this will display a list of UniData users

Click the process id number that you want to kill so that the number is highlighted

Click KILL

Click OK when prompted