© 2002 ~ Condor Systems Inc ~ 905 854-4000

Unix Support ~ Unlocking Users (HP-UX)

If a user becomes locked (system not responding) ...

before trying to unlock a user - record exactly what the user was doing before the lock

check another user to see if it is just the one line or more than one line that is not responding

if there is more than one line not responding call support

hold the control key down (CTRL) and press the letter Q - then press return to see if you get a response

if the previous command had no effect ... hold the control key down (CTRL) and press the letter C - then press return

if the previous command had no effect ... hold the control key down (CTRL) and press the backslash key '\' - this should log the line off

if the above steps were unsuccessful then do the following

Use this with extreme caution as you may lose data!

login to root from any terminal and at the Unix prompt type sh listu. This will produce a listing something like ...

# sh listu

support 8652 1 2 12:31:39 tty1p0 0:28 /ud/ud33/bin/udt

sales 9665 1 2 11:23:30 tty2a6 0:45 /ud/ud33/bin/udt

root 12775 12753 2 14:40:32 tty2a1 0:00 sh listudt

root 12777 12775 1 14:40:32 tty2a1 0:00 grep udt

the first column is the login name and the second column of numbers is the process id (PID). To kill a process type kill xxxx  where xxxx is the PID. If the sales line was not responding type kill 9665 to send sales back to login

Note: If sh listu does not return the above listing, type the following...

ps -ef |grep udt

(the character before the g the a pipe - under the backspace key)